FAQ

1. Need to make a return & refund?

Please refer to our "return policy" column.

2. How about the shipping time ?

Please refer to our "shipping policy" column. 

3. What does Elmopet mean? 
Please check our "brand story" to know more about our brand.

4. Is there an email I can contact with for questions regarding a product?

Please email us at customerservice@elmopet.com and we will feedback to you within 24 hours. 

5. If I want to form a partnership with your website what should I do？

Please email us at social@elmopet.com and we will feedback to you within 24 hours.